Privacy Policy

Effective date: 14 April 2026

Introduction

This Privacy Policy explains how Hobart, operating the website hobartcasino.net, collects, uses, stores, shares and protects personal information in connection with its online gambling, account administration, customer support, fraud prevention, identity verification and legal compliance activities.

For the purposes of applicable privacy and data protection laws, Hobart acts as the data controller in relation to the personal information processed through hobartcasino.net. Where personal information is requested to create, maintain or secure an account, provide access to gambling services, verify identity, process transactions, monitor responsible gambling obligations, or meet anti-money laundering and counter-terrorism financing requirements, the provision of that information is necessary for those purposes. If a person does not provide required information, Hobart may be unable to open an account, process deposits or withdrawals, provide access to Casino games online, or continue providing services.

By registering an account, using hobartcasino.net, contacting customer support, participating in promotions, or otherwise interacting with Hobart, users acknowledge that their personal information will be processed in accordance with this Privacy Policy. Where consent is required by law, Hobart will seek it in a clear and specific manner. In other circumstances, Hobart may rely on legal obligations, contractual necessity, legitimate business interests, public interest requirements, or other lawful bases recognised under applicable law.

Hobart is committed to handling personal information in a transparent manner consistent with the Privacy Act 1988 (Cth), the Australian Privacy Principles, the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth), the Interactive Gambling Act 2001 (Cth) where applicable, and, where relevant to users located in or connected with the European Economic Area or United Kingdom, the General Data Protection Regulation and related data protection laws.

Information We Collect

Hobart may collect and process the following categories of personal information.

Personal identification and account information

This may include:

• full name
• date of birth
• residential address
• postal address
• email address
• telephone number
• username and account ID
• password and security credentials
• nationality and country of residence
• government-issued identification details
• account preferences and responsible gambling settings

Verification and KYC documents

To comply with know your customer, age verification, source of funds and AML/CFT obligations, Hobart may collect:

• passport, driver licence or other government ID
• proof of address documents such as utility bills or bank statements
• selfies, live verification images or video verification records
• payment card verification information where legally permitted
• bank account ownership evidence
• source of wealth or source of funds documents
• tax or regulatory declarations where required

Gambling and gaming activity information

Hobart may collect records relating to use of an online Casino account, including in connection with pokies, roulette and other Casino games, such as:

• bets placed and stake amounts
• wins, losses and balance movements
• game session history
• account log-in and log-out activity
• time spent on the website or in specific Casino games online
• bonus eligibility and redemption records
• responsible gambling interactions and risk markers
• self-exclusion, cooling-off or limit-setting records

Financial and transaction information

This may include:

• deposit and withdrawal records
• payment method type
• masked card details
• billing information
• bank account details
• e-wallet identifiers
• chargeback records
• transaction references and payment status information
• fraud screening outcomes linked to transactions

Communications and correspondence

When a user contacts Hobart via [email protected] or otherwise communicates with the business, Hobart may keep records of:

• emails and support requests
• complaint details and outcomes
• responsible gambling discussions
• verification requests and submitted responses
• internal notes relevant to account servicing or compliance

Technical, device and usage information

Hobart may automatically collect technical data through cookies, server logs and similar technologies, including:

• IP address
• browser type and version
• operating system
• device identifiers
• referral URLs
• date and time stamps
• geolocation inferred from IP address
• session logs
• website interaction data
• cookie identifiers and preferences

Risk, compliance and security information

To detect unlawful or harmful conduct, Hobart may create or receive records concerning:

• suspected fraud indicators
• account security alerts
• duplicate account checks
• sanctions and watchlist screening results
• AML/CFT risk assessments
• unusual transaction patterns
• abuse of promotions or bonuses
• possible breaches of terms and conditions

How We Use Your Information

Hobart uses personal information only where reasonably necessary and proportionate for legitimate operational, contractual and legal purposes.

To provide gambling and account services

Hobart uses personal information to:

• create and administer user accounts
• verify eligibility and age requirements
• process bets and participation in Casino online services
• provide access to Casino games, including pokies, roulette and other game content
• manage deposits, withdrawals and account balances
• respond to customer support requests
• enforce account rules, terms and conditions, and technical restrictions

To meet legal and regulatory obligations

Hobart is required to process certain information to comply with Australian laws and, where relevant, overseas legal requirements. This includes:

• identity verification and customer due diligence
• AML/CFT checks and ongoing monitoring
• sanctions screening and fraud detection
• reporting suspicious matters where legally required
• maintaining regulatory and audit records
• investigating chargebacks, complaints and disputes
• meeting obligations connected with responsible gambling and harm minimisation

To protect users, the platform and the public

Personal information may also be used to:

• prevent underage gambling
• detect multi-accounting, collusion or bonus abuse
• protect account security
• monitor potentially harmful gambling behaviour
• impose account restrictions where required
• investigate unauthorised access or cyber incidents

To improve products, services and website performance

Hobart may use aggregated and, where possible, de-identified information for:

• service analytics
• platform testing and troubleshooting
• game and website performance analysis
• risk modelling
• research into service quality, customer experience and compliance effectiveness

Where research requires identifiable personal information, Hobart will only use it where there is a valid legal basis and appropriate safeguards.

Marketing Communication

Hobart may use personal information to send service messages and, where permitted by law, marketing communications relating to account features, responsible product updates, promotions, new Casino games online, or changes relevant to a user’s relationship with Hobart.

Service communications

Service communications are not promotional in nature and may include:

• identity verification requests
• account security notices
• transaction confirmations
• updates to legal terms or this Privacy Policy
• responsible gambling notices
• withdrawal or payment processing communications

Marketing communications

Where marketing is permitted, Hobart may use:

• email address
• account activity information
• stated preferences
• limited segmentation data such as previous product usage

Hobart does not send direct marketing where prohibited by law. Users may opt out of marketing emails at any time by:

• using the unsubscribe function contained in the email, where available
• contacting Hobart at [email protected] and requesting removal from marketing lists

Opting out of marketing will not affect necessary service or compliance-related communications.

Obtaining Personal Information

Hobart collects personal information in several ways.

Information collected directly from users

This includes information submitted when users:

• register an account
• complete forms on hobartcasino.net
• upload KYC or verification documents
• make deposits or request withdrawals
• correspond with [email protected]
• participate in surveys, competitions or promotional activities
• change account settings or responsible gambling limits

Information collected automatically

When users access hobartcasino.net, Hobart may collect data automatically through cookies, device tracking technologies, web logs and fraud detection tools.

Information received from third parties

Hobart may also receive personal information from:

• identity verification providers
• electronic KYC vendors
• payment processors and financial institutions
• fraud prevention and cybersecurity providers
• sanctions and politically exposed person screening services
• analytics providers
• affiliated entities within the Hobart group, where applicable
• regulators, law enforcement or dispute resolution bodies

Where Hobart receives personal information from third parties, it will take reasonable steps to ensure the information has been collected lawfully.

Data Recipients

Access to personal information is limited to persons and organisations with a legitimate need to know the data for the purposes described in this Privacy Policy.

Depending on the circumstances, recipients may include:

• authorised employees responsible for account administration, compliance, payments, safer gambling, fraud monitoring, legal matters and customer support
• internal auditors, risk teams and management personnel with appropriate access controls
• affiliated companies within the Hobart corporate or operational structure, where relevant for service delivery or compliance
• IT hosting, cloud storage and cybersecurity providers
• KYC, identity verification and document authentication providers
• payment processors, banks and financial service providers
• game platform providers and software suppliers where necessary to deliver Casino games or investigate technical issues
• professional advisers such as lawyers, auditors and compliance consultants
• regulators, statutory bodies, law enforcement agencies and courts

All such access should be subject to confidentiality obligations, contractual safeguards, or legal duties, as appropriate.

Releasing Data to Third Parties

Hobart may disclose personal information to third parties only where there is a lawful and legitimate reason to do so.

Disclosures required for service provision

Personal information may be shared with third parties where necessary to:

• process payments and withdrawals
• verify identity and age
• deliver gameplay and account functionality
• secure the website and prevent fraud
• host data and support technical infrastructure
• investigate disputes, failed transactions or chargebacks

Disclosures required by law

Hobart may disclose personal information where required or authorised by law, including to:

• AUSTRAC or equivalent financial intelligence bodies
• law enforcement agencies
• courts and tribunals
• regulatory or licensing authorities
• ombudsman or dispute resolution bodies
• tax, sanctions or enforcement authorities

Business protection and corporate transactions

If necessary and lawful, personal information may be disclosed in connection with:

• enforcing terms and conditions
• defending legal claims
• preventing serious misconduct or unlawful activity
• business restructuring, merger, acquisition, financing or asset transfer, subject to appropriate confidentiality and data handling protections

Hobart does not sell personal information as a standalone commercial asset.

International Data Transfers

Some service providers used by Hobart may store or access personal information outside Australia. This can occur where cloud services, verification tools, payment systems, analytics platforms or technical support operations are based overseas.

Where personal information is disclosed internationally, Hobart will take reasonable steps to ensure that the recipient is subject to privacy and security obligations appropriate to the sensitivity of the data. Where GDPR applies, Hobart will use lawful transfer mechanisms and safeguards recognised under that regime, such as adequacy decisions, contractual protections or equivalent measures.

Data Retention

Hobart retains personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, accounting, risk management and compliance purposes.

Standard retention principles

Retention periods are determined having regard to:

• the nature and sensitivity of the data
• the purpose of collection and ongoing need for the data
• legal and regulatory obligations
• dispute, complaint and litigation risks
• fraud prevention and security needs

AML/CFT and regulatory retention

Where data is collected for AML/CFT, identity verification, transaction monitoring or related compliance functions, Hobart may be required to retain records for at least 5 years after the relevant business relationship ends or the relevant transaction is completed, in line with applicable legal requirements.

Erasure and deletion

Where there is no overriding legal obligation or legitimate need to retain information, users may request deletion of personal information by contacting [email protected]. Hobart will assess such requests in light of its legal obligations. If the mandatory retention period has expired and no lawful reason for continued storage remains, Hobart will take reasonable steps to delete or de-identify the information.

Security of Your Data

Hobart applies technical and organisational measures designed to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

These measures may include:

• account access controls using unique ID and password protections
• encryption of data in transit using secure transport protocols
• encryption or equivalent protections for sensitive data at rest, where appropriate
• multi-layer network security controls
• fraud monitoring and anomaly detection tools
• role-based access restrictions for staff and contractors
• audit logs and system monitoring
• secure document handling processes for KYC materials
• periodic testing, patching and vulnerability management
• incident response and breach management procedures

Despite reasonable safeguards, no internet transmission or electronic storage environment can be guaranteed as completely secure. Users are responsible for keeping account credentials confidential and for notifying Hobart immediately if they believe their account has been compromised.

Cookies and Similar Technologies

Hobart may use cookies and similar technologies to support essential website functions, maintain sessions, remember user preferences, improve security, detect fraud, measure website performance and understand how users interact with hobartcasino.net.

Depending on the technology used, these tools may collect device, usage and browsing data. Users can usually manage cookies through browser settings; however, disabling certain cookies may affect website functionality, account access, gameplay stability or security features.

Your Rights

Subject to applicable law, users may have rights in relation to their personal information.

These rights may include the right to:

• request access to personal information held by Hobart
• request correction of inaccurate, incomplete or outdated information
• request deletion of information where retention is no longer necessary or lawful
• object to certain processing activities where such a right applies
• request restriction of processing in limited circumstances
• withdraw consent where processing relies on consent, without affecting prior lawful processing
• request information about data sharing or overseas disclosure practices
• lodge a complaint regarding privacy handling practices

These rights are not absolute. Hobart may decline or limit a request where permitted by law, including where responding would prejudice legal obligations, fraud prevention, AML/CFT controls, ongoing investigations, or the rights of others.

Complaints and Contacting Us

Hobart aims to address privacy concerns promptly and fairly. A person wishing to exercise privacy rights, update information, make a complaint, or seek further information about this Privacy Policy may contact:

[email protected]

When contacting Hobart, users should provide enough information to allow identification of the relevant account and the nature of the request. Hobart may request further verification before acting on a privacy request.

If a user believes that Hobart has not handled personal information in accordance with applicable law, the user may also lodge a complaint with the Office of the Australian Information Commissioner or another competent supervisory authority where available under relevant law.

Changes to This Privacy Policy

Hobart may update this Privacy Policy from time to time to reflect changes in legal requirements, operational practices, technology, security standards, or the services offered through hobartcasino.net, including any features relating to casino hobart services, a casino in hobart, a casino in hobart australia, a hobart casino hotel context, or online Casino functionality where relevant to the website’s operations. References appearing in search behaviour, such as hobart casino opening hours, do not alter the way personal information is handled, but website content and service delivery may evolve over time.

The latest version will be published on hobartcasino.net with the updated effective date. Users should review this Privacy Policy periodically to remain informed about how Hobart handles personal information.

Legal References

This Privacy Policy has been prepared with regard to the following legislative and regulatory materials, as applicable:

• Privacy Act 1988 (Cth)
• Australian Privacy Principles
• Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth)
• Interactive Gambling Act 2001 (Cth)
• Spam Act 2003 (Cth)
• Office of the Australian Information Commissioner guidance on privacy compliance
• AUSTRAC guidance on AML/CFT obligations
• General Data Protection Regulation, where applicable to relevant users or processing activities

Users seeking further information may consult the official publications of the Office of the Australian Information Commissioner at oaic.gov.au and AUSTRAC at austrac.gov.au.